By Marketing     4th February 2021


You are a professional extrovert who loves data and engaging with the client. You enjoy providing a service and managing client relationships to ensure the client receives the actionable insights needed to make quick, accurate decisions.

You have an in-depth knowledge of the FMCG and retail landscape, as well as an understanding of sales and merchandising. In addition, the position also requires insight into the role data plays in retail execution as relates to product availability, in store activations, promotional activity and the like.

You are a strong administrator and an even stronger relationship builder. You can manage an existing portfolio of clients with the objective of entrenching and growing the data service offering as provided by the Smollan Data Office to their internal clients. You are not afraid of negotiations and can effectively manage the client’s expectations, ensuring the client recognises the value being added to their business by the data service offering.

You are not afraid of numbers or technology and have “stickabiltiy” when it comes to embarking on a steep learning curve to fully understand the processes and service offerings.

You enjoy working within a team-based environment and are positive, proactive and enjoy getting stuck in where needed. You have strong interpersonal skills and are confident in your communication. You can engage professionally and build rapport with internal team members to ensure  deliverables are met as per the client’s requirements.

You have supervisory experience and can lead, manage, guide and mentor analyst team members in their execution of tasks.

The role you will play is crucial in ensuring  Smollan Clients receive a service offering that enables them to make strategic and tactical decisions based on the information our data provides.  Experience in the FMCG, retail and merchandising space is essential.

You will report directly into the Head of the Smollan Data Office. You will also work closely with both the ‘Build’ and ‘Delivery’ teams within the Data Office ensuring the contractual delivery of our service offering to our clients on an ongoing basis.


  • Professionally engages with and holds the senior relationships with the client executives and other key members within the client’s organisations. This includes defining needs, managing expectations and ensuring the data is translated into insights to add value to the client on an ongoing basis
  • Identifies opportunities within the client’s organisation to further entrench the data service offering
  • Specs out and briefs in new client’s requirements into the Data Office ‘Build’ team for development
  • Proactively and consistently engages with the Delivery Manager and Data Office ‘Delivery’ team to ensure the accurate and timely contractual delivery to clients
  • Oversees and guides the dedicated analysts’ tasks and assignments, reviewing progress and evaluating results, ensuring accurate and timely delivery to clients as per the contractual obligation
  • Assists in the analyst’s team’s workload planning
  • May be required to travel nationally to engage with clients in the region


A tertiary qualification, Business Science in Marketing, PDGM, BCom Marketing or equivalent.

5 – 7 years’ professional industry related working experience in Consumer Goods, Merchandising or Retail. At least 3 years’ experience in a client facing position, consulting or business development role engaging with senior members of client organisations with supervisory or team management experience.

  • High proficiency in Microsoft Office tools (Windows, Outlook, Excel, Word, Project)
  • Technical zeal with an understanding of Data Warehousing theory and best practices
  • Knowledge of, and an understanding of, Data Warehousing principles, data modelling and data/analytics reporting tools
  • Financial knowledge and strong business acumen
  • Highly numerate with excellent attention to detail
  • In-depth knowledge and understanding of retail, sales and merchandising as relates to the FMCG or other similar industries
  • Excellent interpersonal skills with the ability to professionally communicate and interact with both internal team members and external clients on an ongoing basis
  • Excellent time management skills with the ability to prioritise and execute tasks to meet deadlines as specified
  • Flexible and agile with the ability to work on multiple concurrent projects
  • Pro-active and confident with the ability to communicate progress, developments and difficulties encountered on an ongoing basis


  • Effective time management skills in order to meet deliverables and deadlines
  • A strong team player with excellent communication and interpersonal skills
  • Strong attention to detail
  • Ability to work under pressure
  • Service and delivery orientated
  • Innovative and results driven
  • Passionate and self-motivated

How to apply

If you meet the above criteria and would like to join our dynamic team, please click here

When applying, please ensure you have the minimum requirements. Applicants must have a valid South African or be a permanent resident.